Defining Line Availability
Line Availability can be defined in two locations: on the Setup > Organization page as a default for the Organization, or customized for a specific line.
Either way, the process of defining the Line Availability is the same.
Line Availability
Line availability is additive. For example, a line availability could be created for weekdays, another for weekends. The merged availability is the sum of all line availability minus outages.
Outages list exceptions to line availability, times when the line is down, and are subtracted from availability.
Line availability can be maintained at the organization level (as shown here), or customized at the line level to override the organization data.
Line-specific availabilities and outages are not visible on the Organization page.
Process
The overall Line Availability of an organization is made of two parts: Availabilities and Outages.
Availabilities
Availabilities are created and maintained under the Line Availability header (on the Organization page) or the Availability header (on the Line’s page).
To create a new Availability, click Add Availability.
To edit an existing Availability, click Edit in the right “Actions” column of the Availability’s entry.
Creating or editing an Availability opens a window with the same entries.
Description: Description of line availability or calendar.
Recurring: Select this box to repeat the availability pattern with the frequency specified in the Every # weeks entry.
Start time: Select the start time of the line availability.
End time: Select the end time of the line availability.
Days of the week: Select the days of the week on which availability is valid.
Every # weeks: Sets availability to be valid every # of weeks. Setting as 1 has the availability valid every week, setting as 2 has the availability valid every other week, etc.
Effective start: Starting date for the availability pattern.
Effective end: End date for the availability pattern. If blank, there is no end date.
To delete an existing Availability, click on in the right “Actions” column of the Availability’s entry.
Outages
Outages are created and maintained under the Outages header.
To create a new Outage, click Add Outage.
To edit an existing Outage, click Edit in the right “Actions” column of the Outage’s entry.
Creating or editing an Outage opens a window with the same entries.
Description: Description of the outage.
Global: Only available when creating an Outage on the Organization page. If checked, applies outage even if a Line has a customized schedule.
Date of Start: The date the outage starts.
Start time: The time the outage starts.
Multi-day: If checked, the Outage will span more than one calendar day. The End date field will appear.
Date of end: The date the outage ends, if the Outage is multi-day.
End time: The time the outage ends.
Note: To have a 24-hour outage, starting and ending at midnight, set start and end times to 00:00.
Click on “Save” to save your outage.
To delete an existing Outage, click in the right “Actions” column of the availability entry.
View
Below the Outages header, there is the header View. This section shows a timeline of the overall, actual availability, which is a combination of every created availability and outage.
At the top in blue is a timeline of the overall, actual availability.
The next rows show the Availabilities.
The Outages are shown below those.